Recently, Comcast customers in Philadelphia were invited to share their thoughts on the cable television giant. One Philly resident after another described Comcast as an appalling combination of high prices and terrible customer service: customers billed for services they didn’t order; repair people not showing up; long amounts of time spent on hold.
Comcast’s less-than-stellar reviews should surprise nobody. In Philly and elsewhere, Comcast is a monopoly, and when a company is allowed to dodge competition and become a monopoly, customer service inevitably suffers. From cable television to banking to air travel, major corporations get away with offering abysmal customer service because they have done everything imaginable to squelch competition and rig the game. The U.S. Supreme Court’s disastrous 2010 decision in Citizens United v. the Federal Election Commission made matters worse by encouraging giant corporations and their lobbyists to give unlimited contributions to politicians—both far-right Republicans and neoliberal Democrats—and ensuring that they will be as submissive as possible.
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